What is your refund policy?
We have a 48-hour refund policy. If you do not cancel your bookings within this time frame, you will be held responsible for the full amount of your bookings. If you are sick or change your plans, please call us right away—no matter what time—and leave a message. We will try and reschedule another bus for you (if available) and discuss other options.
We encourage people to book their seat on our van bus a few days in advance. Our vans are comfortable and often packed. If
you make a last minute booking (2 hours before departure), just please let us know by sending us a FB or WhatsApp message first so we can confirm avaibility.
QUESTIONS ABOUT OUR VAN
What is the van like? What's it's itinerary?
We use a small, 9-seat Limousine Dcar Van. Our van is equipped with USB charging ports, free water, and free wifi. The van has big seats that recline and blankets. It is the most comfortable seat for a current car.
The distance from Hanoi to Ha Giang City is more than 300km, which takes about 5,5–6 hours by van. Included in the transfer time from Hanoi to Ha Giang is a 25-minute lunch break. A stop for dinner is included on the way back.
For vans that leave at 6.45AM both from Hanoi and Ha Giang, You will meet half way around 10:30AM at Ham Yen District, Tuyen Quang Province for a 25-minute break. The stop offers food and drinks (about 3 USD per meal). For vans that leave at 3:45PM both from Hanoi and Ha Giang, this break is also at the same location at around 7PM.
Why do you use a van instead of the bus?
Most buses run at night and they are slow, taking about 8–9 hours to get from Hanoi to Ha Giang.
Additionally, buses are not cheaper—most of the buses leave from a station which is a few kms away from the center of Hanoi. This adds costs to travel there for you.
Lastly, most night buses are not comfortable. They arrive outside of Ha Giang city center sometime between 3 and 5AM when you can't check in to hotels or hostels. It is very important for your safety to be well rested before starting the loop. Especially if by motorbike.
Where do I get picked up and dropped off in Hanoi and Ha Giang?
Our vans go twice a day and leave both Hanoi and Ha Giang at the same time: 6:45AM and 3:45PM everyday.
When you depart/arrive Hanoi. Our vans will pick you up and drop you off at Hanoi Hostel 91C Hang Ma, Hoan Kiem, Hanoi. This is right in the heart of the Old Quarter. Very often, after you check in, you will need to take a transfer to the van because the Old Quarter is blocked (especially the weekend or other occasions).
When you depart/arrive Ha Giang. Our van will pick you up and drop you off at your desired location. If you don't indicate where you want to be picked up or droped off in Ha Giang in the booking form, we assume you want to get picked up and dropped off at our office at 10 Pham Hong Thai, Minh Khai, Ha Giang.
Our office has a dorm room with 8 beds for our customers to stay for free the night before and after doing the loop. Shower and toilet and others facilities are free, however, we do not serve food. There are many restaurants nearby, though.
We also provide motorbike rentals at USD 7 per day and offer other related services.
Eastern Loop Ha Giang Adventure Questions
What is Eastern Loop Ha Giang Adventure? Isn’t Ha Giang in the North?
Ha Giang is both a city and a province in Northern Vietnam. Ha Giang City is located right in the center of Ha Giang Province.
The famous Ha Giang Loop is the route that goes in the shape of a loop that goes through Ha Giang City – Quan Ba – Yen Minh – Dong Van – Meo Vac – Du Gia – Ha Giang City. This loop is on the east side of the city, hence we call it Eastern Loop Ha Giang Adventure. The further you are away from the city, the more beautiful and remote it becomes. The furthest point in the loop, if starting from Ha Giang, is Meo Vac City.
Easern Loop Ha Giang Adventure provides low budget, good quality transportation, motorbike rentals, car rentals, easy rider, as well as other services that are related to Ha Giang Loop.
Can I go to Ha Giang for 1 or 2 days ?
Locals who are familiar with the route and terrain can literally ride this loop in one day. However, for tourists, riding 280kms per day in the mountain road is not that fun. To complete the loop with rest time, photo time and some hiking and other activities besides riding motorbike you need at least 3 days.
For many tourists who ride motorbikes, the 4-day schedule is advised. In our experience, this is a very fun and relaxed schedule that limits the stress from riding motorbike for new bikers, as well as gives you some time to enjoy this stunning province rather than just passing through it.
What is a motorbike, a scooter, and their hybrids?
A motorcycle, often called a bike, motorbike, or cycle, is a two- or three-wheeled motor vehicle. Motorcycle design varies greatly to suit a range of different purposes: long distance travel, commuting, cruising, sport (including racing), and off-road riding. Most motorbikes in the West are fully manual and require riders to be able to comprehend the gear system while using clutches.
A scooter is a type of motorbike and it is most often the easiest type to drive due to the fact that there is no gear system; there is only an acceleration system. It is as simple as accelerate and go. It is also called an automatic motorbike.
In Asia, the most common motorbikes are semi-automatics. Semi-automatic motorbikes are the hybrids of a motorbike and a scooter. There is a simple gear system and no complicated clutches, which makes it much easier for users to ride.
Which type of motorbikes do you have available to rent?
Even though scooter is the easiest type of motorbike you can ride, we do not use scooter in our tours. Scooters are only city-friendly, while riding in some parts of our motorbike tours, they are not really convenient. They are gas-consuming and difficult to repair when something breaks due to its unpopularity in mountainous areas.
In our store, we use mainly semi-automatic motorbikes. To ensure safety first, we have invested a lot of money into our Honda Wave Blades. This is avery reliable model and is friendly to new riders. We have about 50 of them. We also have a limited number of simple, manual motorbikes. These are copies of “Honda Win," 110cc, Manual.
We can also help you rent other types of fully manual motorbikes, please let us know.
WIN SUFAT 110cc
HONDA BLADE 110cc
How much is it to rent one of your motorbikes? What does that include?
We rent out our motorbikes for 7USD per day.
The price includes daily rental, helmet, and other safety gear. If you rent one of our bikes, you are welcome to stay in the dorm room at our office for free the nights you arrive in and depart from Ha Giang.
The rental price excludes gas and damages caused by accidents or crashes. Most commonly when our bikes are damaged (for example if the bike gets knocked over), repairs cost 50USD or less.
I don't have a license to ride a motorbike, will I get into trouble with the police?
In short, no. But it depends on who you are, how you want to travel, and the size of your budget.
Most tourists (young and wild backpackers with limited resources) take their own risk to ride motorbike. This is the largest group that makes up Vietnamese tourism industry.
Due to lack of capacity in communicating by personnel, the police (and authorities in general) usually ignore or don't stop this group, though they also take no responsibility if something happens. For example, if there is an accident, you will need to obtain some papers from the police or authorities for your insurance company to make a claim, but will be very difficult to coordinate with the police. In other words, their slogan is something like "your fun, your responsiblity". If nothing is wrong, it is totally okay, if something goes wrong, they act as if it's not their problem. Very often when something goes wrong, people don't share it on the internet for future travelers' reference.
We do not encourage any violation of laws, though a big part of our job is to maximize the fun and create an experience for you. By preparing, take some time to learn to ride a motorbike properl, being well rested, staying alcohol free, and don't be stupid on the road, You most likely to be able to manage it.
We work with an experienced motorbike instructor to provide a 1-day course if you want to learn properly and get a license here. It costs 100 USD for the course.
I don't have a license to ride a motorbike, but I want to ride a bike and avoid risks. What is your advice?
When you don't have a motorbike driving license, if you are in an accident, foreign insurance companies often don't cover it. You can buy some insurance from the Vietnamese insurance companies that cover medical costs in case you are in an accident riding your own bike.
We, however, strongly recommend you to take our 1-day course that we designed to help tourists comprehend driving motorbike in Vietnam. The experience focuses on your knowledge of your motorbike, different motorbikes, as well as traffic patterns, and lots of useful practice that our instructors will guide you through. We are certified instructors that can issue licenses. However, in accordance with Vietnam laws, you must be a resident with working permit to get the license.
Program A (up to USD 20000)
Program B (up to USD 30000)
Program c (up to USD 50000)
Program D (up to USD 100000)
Is it safe to be on the back of the motorbike?
Yes! Motorbikes are the most common way people in Vietnam travel. Almost every adult has a motorbike and almost every kid grew up on a motorbike here. We are no exception.
We provide good helmets, trained drivers, and other safety gear. If you ride on the back of a motorbike with one of our drivers, you are covered by our company's insurance.
The experience is private and you-centric, if you want to stop for a photo, just let us know! If you want to stop to take a breath in the nature, we're happy to make that happen. We understand that Vietnam is overwhelming for many people from the West and we are here to make your trip safe and fun.
What is as Easy Rider?
A motorbike driver who is qualified to drive their motorbike and carry you on the back of the bike is sometumes called an "easy rider." His job is to get you from one place to another. When you want to stop, he will stop. When you want to go, he will go.
Our team of easy riders for Ha Giang consists mainly of minority H’mong boys. We want to create jobs for them and given they've grown up on motorbikes and are familiar with the roads in the area, this is a perfect job for them.
It is our company’s policy that our easy riders must have a motorbike driving license and their motorbikes are regularly checked.
Do I still need an easy rider if I ride my own bike?
No, only if you do not want to drive a motorbike.
However, having an easy rider to go with you or your group would make it more secure for you.
Easy riders will help if anything happens to your bike (like a flat tire or running out of gas), and since they are locals, they can take you to places you wouldn’t know about or are not confident enough to go to on your own.
Most people who live outside of Ha Giang City speak no Vietnamese nor English. An easy rider is helpful for communication.
Added values like this would make your trip more interesting and save you lots of time and money if anything goes wrong.
How much does it costs to hire an Easy Rider? What does that include?
To hire a driver/Easy Rider will cost 40 USD per day.
This includes his fee, insurance for you and him, and his accommodation. If you use our easy riders, you can also stay at our accommodation in Ha Giang for free before and after doing the loop.
If you hire an Easy Rider, you do not need to pay for the motorbike rental, but you will need to pay for gas. Our motorbikes can go about 100kms on a tank—3 liters—of gas. This costs about 3 USD or about 2 Euro. The loop (about 300kms) would cost you around 10 USD total.
Additionally, it is nice to pay for your driver's meals, too, since than likely he will be doing more than just driving you. Easy Riders often act as an interpreter, make recommendations, and solve any problems on the road. A meal in the loop costs from 3-4 USD per person.
If you think the easy riders are excellent and did a great job for you, please feel free to tip him. An average working family of 6 in Ha Giang only makes about 500 USD per year selling their crops.
How much does it cost to rent a car? What does that include?
Renting one of our cars costs 80 USD per day.
The price includes everything such daily rental, driver, gas, and insurance. If you tour Ha Giang in one of our cars, you are welcome to stay in the dorm room at our office for free the nights you arrive in and depart from Ha Giang.
What kind of car do you use? How many people does it seat?
We use a 7-seat Toyota Fortuner. This is a very comfortable car for mountainous settings