At the heart of
HA GIANG ADVENTURE.
Ha Giang Adventure today
we want to create a more authentic experience.
By communicating openly and honestly in depth.
Our Values
Communication is at the core of everything we do.
We understand the importance of effective and honest communication in building a strong relationship with our clients. It is not just about booking a trip, but about understanding who you are, your preferences, concerns, and ensuring that we address them comprehensively. Our commitment to open and transparent communication is the cornerstone of our partnership with you.
We believe these three core values are what it takes to build those great relations with our clients.
Authenticity
We openly communicate our capabilities and boundaries. We are willing to tailor your experience if we believe it aligns with our offerings. We have declined numerous projects that exceed our limitations and cannot meet the expectations of our clients.
Openmind
Adventures require a willingness to take risks and embrace lofty goals and tough challenges. A part of our experience is for you to get out of your own safe zone mentally and physically. Please have the willingness to search actively for evidence against your own favored beliefs, plans, or goals, and to weigh such evidence fairly when it is available.
Empathy
The ability to understand and share the feelings of another. We prioritize our shared humanity by valuing diverse perspectives, actively listening, and communicating thoughtfully.
Our Principles
We put our values in action.
Our principles guide us to put our values first with every decision.
Keep it simple
We prioritize elegant solutions that align with our biggest goals to provide an authentic experience – both as an organization and within teams. We say "no" to a lot so we can do the few things that matter most.
Principle driven decision
We are highly thoughtful and intentional with every decision at Ha Giang Adventure. Decisions are driven by principles, not arbitrary personal judgment.
Trust and Tolerance
At Ha Giang Adventure, we trust each other; we also put in the work to nurture and rebuild trust through transparency and open collaboration. When trust is missing, we speak up. For anyone who makes a mistake that affects our result, Tolerance is practiced.
Solution oriented
A memorial experience occurs when we take the time to truly understand and empathize with any concerns you may have. Your thoughts and feelings are important. Our principles are based on listening and provide you with solutions.
Our Approach
The Ha Giang Adventure Difference
CUSTOMIZATION
Rely on us to handle the challenges of interacting with others, including your relatives and team members. We offer personalized assistance to all individuals within your group.
SMALL GROUP STRUCTURE
Our team typically consists of 4-6 individuals. If you book for more than 2 people, you will enjoy a private trip at no additional cost.
DIRECT CUSTOMER SUPPORT
We take pride in being the direct service provider, rather than acting as intermediaries or agencies selling this unique experience. We are personally involved in addressing all your queries and ensuring a seamless experience for you. Our customer support is available through email, WhatsApp, or direct phone calls for your convenience. Our dedicated team members are proficient in English as well as other widely spoken languages.
GUIDE MATCHING ALGORITHM
Because of the intimate nature of the experience within a small group setting, Ha Giang Adventure is in the process of creating an algorithm designed to enhance your authentic trip experience. By connecting you with a guide that shares mutual knowledge, interests, and energy with you, you are statistically three times more likely to have an exceptional adventure.
TRIP INFORMATION WITH DETAILS
The travel details we provide include comprehensive information that is usually sufficient for most purposes. However, if you need to contact us, it is usually for specific customization requests.
WOMEN TEAM LEADER
In response to overwhelming support, we are in the process of developing the necessary resources for our strong and courageous women to take on leadership roles within our organization. We understand the unique challenges that women face in male-dominated industries and are dedicated to addressing these obstacles.
Ha Giang Adventure is obsessed with social business. How We Do Things within our business tells the story of the key ideas that guide just about everything we internally do with our teams, from training, investing to working as a team and setting goals.
Our Business and Culture